Ordering

All woven lighting products are handmade and made to order in our studio in Wales.  We don’t offer direct purchase via our website as we’d rather communicate directly with you. For additional product information and to place an order email: louise@louisetucker.net

As all products are made to order, a 50% non-refundable deposit will be needed to place your order.  Lead times are usually between 3-6 weeks and will start on the receipt of payment.

If you have a project deadline that you are working towards, do inform us when you place your order and we will do our best to accommodate you.

All products are shipped once full payment has been received. 

Shipping

In order for us to give you a complete product quotation including delivery, please provide the following information when requesting a quotation.

-          Final delivery address with area code

-          All selected products, sizes and quantities

Commissioning

As producers of hand made products we are able to work to your project requirements.  Feel free to ask us about different scales and unique shapes.

Returns

Due to the handmade nature of our products we are unable to accept returns.