Returns

We aim to provide you with beautiful products and hope that you are completely satisfied.  However, in the event that you wish to return your product, please email us immediately to inform us of the return.  Goods returned must be returned to us within 14 days upon receiving your goods. Items must be returned within its original packaging, be unused and undamaged.  Please keep proof of postage as we cannot take responsibility for goods lost or damaged in transit.  The cost of returning goods is the customer’s responsibility.

In the unlikely event that your product is defected or damaged, please email the studio within 7 days of receipt of goods.  Please return the damaged product to the studio within 14 days.  In the event that your product is assessed to be defected you will be entitled to a replacement product or a full refund which will include a refund on both delivery charges.  Please keep proof of postage as we cannot take responsibility for goods lost or damaged in transit. 

Please be aware that there is a different returns policy for made-to-order and custom goods.

Made to order goods returns policy     Due to the handmade made-to-order nature of our lighting products we are unable to accept returns.    Products which are damaged or defective at the time of receipt can be exchanged for the same items, provided we are notified by e-mail or phone within three business days of receipt of the goods. This policy does not include goods which are not defective, but rather exhibit minor variations typical of handmade products.  Please bear in mind that due to the handmade nature of the products, sizes and wood shades may vary slightly.